PRIVACY POLICY

We present this Privacy Policy to inform users of our website about what personal data we collect, how and for what purpose this process takes place, as well as about our website’s use of cookies.

Dear User!

By using our website, your privacy is protected in accordance with the standards set forth in the applicable law, in particular:

    • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR);

    • The Personal Data Protection Act of 29 August 1997 (Journal of Laws 2016, item 922, as amended);

    • The Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020, item 344, as amended);

    • The Telecommunications Law of 16 July 2004 (Journal of Laws 2022, item 1648, as amended).

Your data will be processed for the period required by law, as well as during the time in which a lawsuit or complaint may be filed.
Data processed for the purposes of direct marketing of our services will be processed until you object to such processing.

I. General Information

1. This Privacy Policy governs the rules for the processing of personal data and the collection and use of information about Users on the website available at https://haenke.ai (hereinafter: the “Website”).

2. The Privacy Policy has been created and adopted by the company Haenke sp. z o.o.

3. The controller of personal data within the meaning of the GDPR is Haenke sp. z o.o., with its registered office in Wrocław at ul. Sokolnicza 5/23, 53-676 Wrocław, NIP: 8971916266 (hereinafter: the “Controller”).

4. The Controller processes personal data of Website Users for the purpose of:

    • fulfilling obligations imposed by legal regulations;

    • executing orders and services requested by the Controller;

    • collecting analytical and statistical data;

    • handling complaints and potential claims;

    • handling inquiries submitted via electronic forms available on the Website, by e-mail, or by phone;

    • providing Users with marketing content (marketing communication is based on cookies, analytical data, and direct marketing).

5. The Website may contain links that, when clicked, open other websites managed by other controllers. We have no influence over the privacy or cookie policies applied by those entities, bear no responsibility for them, and encourage Users of our Website to review the relevant policies on those external sites.

II. Information on the Processing of Personal Data

1. Our Website collects the following types of data:

1) Data provided by Users via electronic forms available on the Website.

      • A User who wishes to send a message through the electronic forms available on the Website must fill in the required fields, including name, surname, email address, contact phone number (optional), postal code (optional), and answer a few topic-related questions.
      • By submitting the form, the User agrees to be contacted by email and phone for the purpose of handling their inquiry.

      • Filling out the form does not require any additional registration or logging in.

2) Automatically recorded data when the User visits the Website (so-called server logs).

      • These are primarily anonymous details such as the User’s IP address, browser type and language, device used to access the Website, operating system, visit time, and the number of page views.
      • The data is analyzed for statistical purposes using Google Analytics, which operates based on cookies.
      • Importantly, this data is not shared in a way that allows the identification of Website Users and is not disclosed to unauthorized individuals.
      • This information is stored solely to assist in the administration of our website. Its analysis helps us optimize content and implement features expected by our Users.

      • If you wish, you can read Google’s privacy policy at: https://policies.google.com/privacy?

2. Users whose data is being processed have the right to:

1) access their personal data and request its rectification or deletion, in accordance with Articles 15–17 of the GDPR;

2) restrict the processing of their data, in cases defined in Article 18 of the GDPR;

3) data portability, as defined in Article 20 of the GDPR, i.e., to receive their data from the Controller in a structured, commonly used, machine-readable format;

4) withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal;

5) lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

3. To exercise the rights mentioned in points 1–4 above, please contact the Website Administrator using the contact details provided in the “X. Contact with the Data Administrator” section.

4. The data may be subject to profiling in accordance with Article 4(4) of the GDPR.

5.  The User is required to provide accurate and up-to-date information.

6. Providing personal data is always voluntary, but necessary for communication purposes. If you choose our offer, providing personal data is also required to conclude and properly perform the contract.

III. Recipients of Personal Data

1. The Client’s data may be disclosed to entities authorized to receive it under applicable law or as a result of the performance of a contract concluded directly with the Client, when necessary to deliver our services.

2. Personal data may be entrusted to trusted recipients, including in particular:

    • the entity providing accounting services;

    • a courier company;

    • a company providing email communication services (newsletter) on behalf of the Controller;

    • entities facilitating payment processing.

3. To the extent that Users’ data is processed via cookies for statistical purposes using the Google Analytics tool, the Controller transfers Users’ data to a third country — the United States.
Google Inc. has joined the EU–U.S. Privacy Shield framework. According to the European Commission’s decision of 12 July 2016 (Ref. IP/16/216), the transfer of personal data to entities based in the United States that have joined the aforementioned framework ensures an adequate level of personal data protection in accordance with Article 45 of the GDPR.

IV. Data Security

1. Our Website uses technologies and personal data protection procedures that ensure an adequate level of privacy protection for its Users.

2. The personal data of Website Users is stored in a database that is protected by technical and organizational measures in accordance with personal data protection regulations, in particular:

    • the GDPR;

    • the Telecommunications Law of 16 July 2004 (Journal of Laws 2022, item 1648, as amended);

    • the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws 2020, item 344, as amended).

3. Users’ personal data is protected, among others, in the following ways:

    • Access to the personal data database is granted only to individuals authorized by the data controller.

    • The Website Administrator periodically changes administrative passwords.

    • The Website is secured with an SSL certificate, which ensures that the personal data entered is encrypted on the User’s device and can only be read on the destination server.

    • To protect personal data, the Administrator regularly performs security backups.

V. Cookies

1. When using our Website, cookies (so-called “cookies”) are stored on the User’s end device.

2. A message about the use of cookies is displayed to the User upon their first visit to the Website. By continuing to use the Website, the User consents to the processing of cookies. If the User does not wish to give such consent, they should leave the Website.

3. You can read our Cookie Policy at: https://haenke.ai/cookie-policy.

VI. Technical Requirements

To use our Website, the following are required:

    • A device with internet access;
    • A web browser capable of displaying websites, including graphical and video content.

VII. Copyright and Content Responsibility

1. All content published on the Website, including images, texts, free materials, and video recordings, is subject to copyright held by specific individuals and/or the Administrator.

2. The Administrator does not consent to the copying of the content referred to in point 1, in whole or in part, without their prior explicit consent.

3. The content presented on the Website does not constitute professional advice and does not refer to any specific factual situation. To receive assistance regarding a particular matter, you should contact a person authorized to provide such advice or contact the Administrator using the details provided in section “X. Contact with the Data Administrator.”

4. The Administrator bears no responsibility for the use of the content on the Website or for any actions or omissions taken based on it.

VIII. Reviews

1. The website may display customer reviews related to the company’s operations, including publicly available reviews gathered through Google Business profiles.

2. The reviews mentioned in point 1 may appear in various places on the website, including, among others, the homepage.

3. Posted reviews may link to external tools and services that present reviews, such as those from the Google Business profile or social media accounts.

4. Reviews may be displayed in different formats, including textual form with the reviewer’s image and personal data, or with partial or no presentation of such data.

5. By submitting a review, the client agrees to its publication on the website. If the client does not wish their review to appear on the site, they should notify the Administrator using the contact details provided in section “X. Contact with the Data Administrator.” The Administrator is obliged to remove the review as requested by the client.

6. The Administrator makes every effort to ensure that published reviews are reliable and come from individuals who are actual clients of the company.

7. The Administrator is not obligated to publish all reviews and reserves the right to remove them if deemed justified.

IX. Changes to the Privacy Policy

1. The Website’s Privacy Policy may be amended solely for the purpose of improving data protection standards or to ensure compliance with applicable legal requirements.

2. The User will be informed of any changes to the Privacy Policy via a message sent to the email address provided by them, provided they have given consent to receive such communication.

X. Contact with the Data Administrator

1. Any comments, concerns, or requests regarding this Privacy Policy should be sent via email to: info@haenke.ai.

2. After reviewing your message, we will respond by sending a reply to the email address from which we received your inquiry.